The banking platform you count on is not changing. We're simply updating the technology behind it so it stays reliable and secure for years to come. You'll see a refreshed look, but the service, your accounts, and the way you bank will stay familiar. If you use both personal and business accounts, you'll also notice they now live in one consistent experience, no more switching between separate apps and logins.

Online banking will be temporarily unavailable from Friday, July 24 at 5:00 PM CT through Monday, July 27. When it returns, you'll find a fresh new look.

Not much, and that's by design. You'll do everything you do today: check balances and details, view transactions and deposit history, move money, set up alerts, and manage all your accounts under one username. The main change is a refreshed look across desktop and mobile. A few things run a little smoother behind the scenes, including more reliable access and no more physical security tokens, but nothing about how you bank will change.

- Your routing number and account number.
- Your account type and details, including interest rates and minimum balance requirements.
- Your existing checks (keep using them).
- Your existing debit card (keep using it).
- Your direct deposits (Social Security, payroll, etc.), which will remain seamless since routing and account numbers aren't changing.

A few simple steps will make your transition smooth:
- Make sure you know your current username and password.
- Confirm the email address and phone number on file are up to date.
- If you don't remember your password, use the "Forgot Password" link to reset it.
- Download or save any wire templates and statements you want as a backup before July 24.

Please download any statements or history you'd like to keep by July 24. After that date, historical statements from the old system will need to be requested manually.

Our offices will close at 5 pm on Friday, July 24th and won’t reopen until Monday, July 27th at 9 am CT. Our branches and call center will be closed on Saturday, July 25th.

Alerts and notifications won't be migrated. Once you log in to the new platform, you'll need to set up your alerts again. Take a moment to configure notifications for account activity, balances, and anything else you'd like to track.

Yes. A year and a half (18 months) of transaction history will be migrated to the new system.

One small change to be aware of: transactions will now post in the order they were made, rather than being sorted at the end of the day. You'll see this reflected on your statements and in your online banking history. Some transaction descriptions may appear slightly different.

You may need to re-authenticate these connections after the upgrade.

Yes. We’re implementing enhanced login security for online banking. Users will enter a required security code at each login. Security codes can arrive by SMS or voice.

No. Your routing number and account number will remain the same, and incoming wire and direct deposit instructions won't change.

Bill Pay access will be removed Monday, July 20. It will be available again after the upgrade. Reach out to client support if you have questions.

Zelle® will be unavailable from Thursday, July 23 to Monday, July 27. During this time, you will not be able to send or receive payments.If you have any Zelle® payments dated after July 24, they will be canceled, so please plan ahead.Roughly 180 days of Zelle® activity will be migrated to the new platform.

Your saved accounts won’t migrate. Our new platform will allow eligible consumer users to link external accounts via Plaid or micro-deposits.

To ensure your ACH files process smoothly:
- Don't send any ACH with an effective date after July 24, 2026, since those won't be processed.
- As a best practice, send any necessary ACHs before 5:50 PM CT on Thursday, July 23.
- If you need a same-day ACH on Friday, July 24, submit it before 12:00 PM CT.

A few important changes to note for ACH origination on the new platform: there is no save feature, so an entry can't be started and finished later. Once an ACH is drafted, all required approvals must be completed by the cutoff (2:00 PM CT for Same Day or 6:00 PM CT for Next Day) or the entry will need to be recreated (the Copy function can help). If a payment exceeds your limit thresholds it will now fail rather than queue for review, so update your limits in advance if needed.

Please don't send outgoing wires after 4:00 PM CT on Friday, July 24. Any future-dated wires will be canceled and will need to be re-entered once online banking returns on Monday, July 27.On the new platform, wire origination has no save feature, and all required approvals must be completed by the 4:00 PM CT cutoff for domestic and international wires or the wire must be recreated (use Copy to speed this up). As with ACH, wires that exceed your limit thresholds will fail rather than queue, so update limits ahead of time. Going forward, please use Wire Information Reporting rather than the status shown in the Online Activity section.

As a precaution, we encourage you to download or record your wire/ACH templates manually before July 24 so you have a backup on hand.

Yes, analysis will be billed in arrears after the update. Rather than being billed for activity on the last business day of the month, your account will be debited on or around the 15th of the following month.

No. Your existing checks and debit cards will continue to work just as they do today.

The layout will look different. And as a one-time part of the transition, everyone, including those who normally receive eStatements, will receive a mailed paper statement dated July 24, 2026.

For now, the ATMs at our branches will be cash-dispensing only and won't accept deposits. Deposit functionality is expected to return in the future, anticipated around August, though the exact date is still to be determined. Lead debit cards will continue to work with deposit-accepting ATMs within the MoneyPass Network.

No. Following the upgrade, we will no longer process Canadian or foreign check items. This change aligns with a broader industry shift, as Federal Reserve Financial Services has announced it will discontinue its Foreign and Canadian Check Service later this year.

Yes. Mobile remote deposit will continue to work but will be unavailable during the migration weekend.

Yes, though some older desktop scanners may require reconfiguration or replacement. If your scanner needs attention, our support team can help.

Please submit your check-issued files in Positive Pay before 5:00 PM CT on Friday, July 24. On Monday, July 27, log in to the new online banking site to decision any Positive Pay exceptions. Going forward, you'll be able to review and decision exceptions, add ACH rules, and upload your check file directly within the new online banking interface, or you may continue to single sign in to the Positive Pay application, just as you do today.

During the transition, please use Daily Balance Reports via SFTP as a backup while report generation stabilizes.